PRIVACY POLICY
Effective Date: March 8, 2026
Welcome to LA SCENTS (“LA SCENTS,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use our website, including any related pages, forms, chat features, advertising pages, payment pages, QR code destinations, and related services (collectively, the “Site”).
By using the Site, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information directly from you, automatically from your device or browser, and from service providers or third-party tools used to operate the Site.
1.1 Information You Provide Directly
We may collect information you voluntarily provide, including:
- name;
- email address;
- phone number;
- company or business name;
- advertising inquiry details;
- campaign information and creative requests;
- messages submitted through forms, chat, email, or other communications;
- billing or transaction-related details you provide in connection with services.
1.2 Information Collected Automatically
When you visit the Site, we may automatically collect certain information, such as:
- IP address;
- browser type and version;
- device type;
- operating system;
- referring URLs;
- pages viewed and interactions on the Site;
- date/time of visits;
- approximate geolocation derived from technical data;
- performance, diagnostic, and analytics information.
1.3 QR Code and Campaign Interaction Data
If you scan a QR code displayed on or in connection with a LA SCENTS machine, screen, advertisement, or campaign, we may collect technical and engagement-related information associated with that interaction, such as scan activity, landing page visits, referral source details, and related campaign analytics.
1.4 Payment Information
If you make a payment to us, payment processing may be handled by third-party providers such as Stripe. We generally do not store full payment card numbers on our own servers. Payment information is subject to the privacy and security practices of the applicable payment processor.
2. How We Use Information
We may use collected information for business and operational purposes, including to:
- respond to inquiries, messages, and requests;
- communicate with prospective or current customers, advertisers, and partners;
- review, process, and manage advertising inquiries or campaigns;
- provide, maintain, improve, and troubleshoot the Site and related services;
- analyze Site usage, QR scan activity, and campaign performance;
- process payments, invoices, and related transactions;
- maintain records and internal business documentation;
- detect, prevent, or investigate fraud, misuse, security incidents, or unlawful activity;
- comply with legal obligations and enforce our rights, agreements, and policies.
3. Cookies and Similar Technologies
We may use cookies, pixels, tags, local storage, analytics tools, and similar technologies to operate the Site and understand how visitors interact with it.
These technologies may be used to:
- remember settings or preferences;
- improve functionality and performance;
- measure traffic and engagement;
- attribute visits to campaigns or QR code activity;
- support security and fraud prevention.
You may be able to manage certain cookies through your browser settings, but disabling cookies may affect some features of the Site.
4. Chat, Forms, and Communications
The Site may include contact forms, inquiry forms, AI-assisted chat tools, live chat, lead capture tools, or similar communication features.
Information submitted through these tools may be stored and used for:
- responding to your request;
- customer support;
- lead tracking and follow-up;
- quality assurance and internal review;
- recordkeeping and business operations.
Please do not submit highly sensitive personal information through general contact forms or chat tools unless specifically requested through a secure process.
5. How We Share Information
We do not sell your personal information for money. We may share information in limited circumstances, including with:
- service providers that help us host, operate, secure, analyze, or maintain the Site;
- payment processors and billing providers;
- email, communications, and customer management providers;
- analytics, CAPTCHA, security, or anti-fraud providers;
- professional advisors, insurers, or legal representatives where reasonably necessary;
- governmental or legal authorities where required by law or legal process;
- a buyer, successor, or affiliate in connection with a business transaction, merger, sale, restructuring, or asset transfer.
6. Advertising, Analytics, and Reporting
LA SCENTS may use analytics and campaign reporting tools in connection with digital advertising opportunities, machine-based screens, and QR-driven engagement flows. This may include measuring impressions, page visits, clickthroughs, scan activity, approximate campaign engagement, and similar metrics.
Any such reporting may be used internally and may also be provided in aggregated or campaign-related form to advertisers, prospective advertisers, or business partners.
7. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, comply with legal obligations, enforce agreements, and support legitimate business operations.
Retention periods may vary depending on the type of information and the reason it was collected.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Third-Party Services and Links
The Site may contain links to third-party websites, services, payment tools, maps, analytics providers, social media platforms, or other external resources. We do not control and are not responsible for the privacy, security, or content practices of any third-party service.
Your use of third-party services is subject to their own terms and privacy policies.
10. California Privacy Rights
If you are a California resident, you may have rights under applicable California privacy laws, subject to applicable exceptions, including the right to request access to certain personal information we hold about you, request deletion of certain personal information, request correction of inaccurate personal information, and receive information about categories of personal information collected, used, or disclosed.
You may also have the right not to be discriminated against for exercising applicable privacy rights.
To make a privacy-related request, please contact us using the contact information listed below. We may need to verify your identity before processing certain requests.
11. Children’s Privacy
The Site is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through the Site. If we become aware that we have collected personal information from a child in a manner inconsistent with applicable law, we may delete that information.
12. International Visitors
If you access the Site from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. By using the Site, you consent to such transfer and processing, subject to applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in our sole discretion. Any updated version will become effective when posted on this page unless otherwise stated.
Your continued use of the Site after changes are posted constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:
LA SCENTS
Email: info@la-scents.com